Thank you for choosing The Dainty Co. to preserve your flowers.

Flowers are incredibly personal and often irreplaceable, and we understand the trust involved in placing them in our care. These Terms & Conditions are designed to make our process clear from the beginning and outline what you can expect from us, and what we need from you, throughout your preservation journey.

By making a booking and paying your booking fee or invoice, you agree to these Terms & Conditions.

BOOKINGS & BOOKING FEE

An $800 booking fee is required to secure your flower preservation booking and commence the preservation process.

Your booking fee forms part of the total cost of your final order.

Your final order total will depend on the frame size, quantity, design and any additional options selected during the design process. The remaining balance will be confirmed once your final design and sizing have been approved.

Where full payment has been made at the time of booking, no further payment will be required unless you later choose to change or add to your original order.

Because work and preparation commence following your booking and flowers are preserved specifically for you, the booking fee is generally non-refundable for change-of-mind cancellations once preservation work has commenced. Nothing in these Terms & Conditions excludes any rights or remedies available to you under the Australian Consumer Law.

FLOWER DROP-OFF & DELIVERY

The client is responsible for arranging the safe and timely delivery of their flowers to The Dainty Co., unless alternative arrangements have been confirmed in writing.

If you choose to use a third-party delivery or courier service, including services such as Uber, responsibility for the flowers remains with you while they are in transit to us.

The Dainty Co. cannot accept responsibility for loss, damage, deterioration or delays occurring before the flowers have been received into our care.

Flowers will be preserved in the condition in which they arrive.

For the best possible preservation result, we recommend arranging delivery as soon as reasonably possible following your event, ideally within 2–3 days.

CONDITION & WORKABILITY OF FLOWERS

Flowers are natural and perishable, and their condition upon arrival will significantly influence the preservation result.

If flowers arrive in a condition that The Dainty Co. considers unsuitable for preservation due to significant mould, rot, wilting, deterioration or disintegration, we will contact you to discuss your options.

Where we determine that we cannot reasonably proceed with preservation, the order may be cancelled and any refund will be determined having regard to work already undertaken and your rights under Australian Consumer Law.

If flowers cannot be preserved and are available for return, collection must be arranged promptly after we contact you. Flowers that cannot safely or reasonably continue to be stored may be disposed of after appropriate notice and in accordance with applicable law.

The Dainty Co. is not responsible for deterioration or damage that occurred before the flowers entered our care, including damage caused by heat, water, previous storage, handling or treatments applied by another person.

Treatments may include paint, glue, sprays, pins, wire, dyes or other floristry products.

Flowers can also reveal deterioration, bruising, discolouration or weakness once dismantled that was not visible while the bouquet was intact.

THE PRESERVATION PROCESS

Your bouquet will be carefully dismantled and individual flowers selected for pressing based on their condition and suitability.

Not every flower or piece of foliage from your bouquet will necessarily be pressed.

Flowers may be excluded because of their condition, size, structure, thickness or suitability for our preservation process.

The Dainty Co. uses natural, chemical-free pressing methods. Because flowers are organic materials, their appearance will naturally change throughout preservation.

Once flowers enter the preservation process, your original bouquet cannot be reconstructed or returned in its original form.

NATURAL CHANGES IN YOUR FLOWERS

Pressed flower preservation cannot freeze flowers in their fresh state.

Changes in colour, tone, texture and structure are a natural part of the process and are not considered faults.

Depending on the flower variety:

• bright colours may soften, deepen or change tone;

• pale flowers may fade;

• white flowers commonly warm towards cream or brown during pressing;

• petals may develop natural marks, translucency, speckling or spotting;

• foliage may darken or change colour;

• flowers may become more delicate or brittle; and

• individual flowers from the same bouquet may preserve differently.

Where appropriate, The Dainty Co. may carefully colour-correct white flowers to return them closer to their original white appearance.

Colour correction is undertaken by hand and does not guarantee an exact match to the flowers in their fresh state.

These variations are part of working with natural materials and mean that no two preserved pieces will ever be identical.

DESIGN & ARTISTIC PROCESS

Once your flowers have completed the pressing process and your order reaches the design stage, we will contact you to discuss your frame size, orientation, preferred design style and any other relevant details.

The selection and placement of flowers is undertaken by The Dainty Co. based on the condition and availability of your pressed flowers, the selected frame size and the overall balance of the design.

You are welcome to provide inspiration and preferences, and we will always take these into consideration.

However, every bouquet preserves differently and an exact recreation of another The Dainty Co. piece, inspiration image or previously completed design cannot be guaranteed.

Our designs are created with artistic judgement, balance and the structural limitations of pressed flowers in mind.

DESIGN PROOFS & APPROVAL

You will receive a digital photograph or proof of your proposed design before the flowers are permanently secured.

The design is arranged by hand using your actual pressed flowers.

You will have the opportunity to review the design and request reasonable changes before providing final approval.

Once you provide written approval of your design, the layout is considered final and The Dainty Co. may proceed with permanently securing and framing the flowers.

Because pressed flowers are delicate and positioned individually by hand, minor movement or adjustments may occur during the final glueing and framing process.

The finished artwork may therefore vary slightly from the approved design photograph.

After final approval and glueing, further changes to the design, orientation, frame size, frame colour or materials may not be possible. Where changes are possible, additional costs may apply.

NON-FLORAL ITEMS

Unless specifically agreed with The Dainty Co. before delivery, non-floral items should not be included with your bouquet.

This includes jewellery, charms, pendants, ribbons, pins and other sentimental or valuable items.

Please remove any items you wish to keep before your flowers are delivered.

The Dainty Co. cannot guarantee the storage or return of items that were not agreed to as part of your preservation order.

LEFTOVER PRESSED FLOWERS

Not every preserved flower will necessarily be required for your final artwork.

Where suitable, remaining pressed flowers may be returned to you following completion of your order.

Pressed flowers are extremely delicate and may naturally deteriorate, break or change over time. The Dainty Co. cannot guarantee the condition or longevity of leftover flowers once they have been returned to you.

CLIENT COMMUNICATION & INACTIVE ORDERS

Throughout the preservation process, we may need to contact you for information, frame selections, design preferences, approval or payment before your order can progress.

It is the client's responsibility to ensure that the contact details provided to The Dainty Co. remain current and to respond within a reasonable timeframe.

If we are unable to progress your order because we have not received a response, your order may be placed on hold.

If we have received no response from you for 12 months, The Dainty Co. may issue a final written notice using the most recent contact details provided by you.

The final notice will provide at least 30 days for you to contact us and arrange for your order to continue or, where applicable, arrange for your pressed flowers to be returned or collected.

If we do not receive a response by the date stated in the final notice, we may close the inactive order and deal with any pressed flowers or other property remaining in our possession in accordance with applicable law.

The Dainty Co. cannot store inactive orders or pressed flowers indefinitely.

Any amounts already paid will be dealt with having regard to the work already performed, the circumstances of the order and any rights you have under Australian Consumer Law.

TURNAROUND TIMES

Flower preservation is a slow, detailed and entirely hands-on process.

Any turnaround time provided by The Dainty Co. is an estimate rather than a guaranteed completion date.

Turnaround times can vary depending on seasonal demand, flower condition, drying and pressing times, design requirements, frame availability and the time taken for client selections or approvals.

We will always take reasonable care to progress your order, but the delicate nature of the preservation process means additional time may occasionally be required.

Any period during which we are waiting for information, approval, payment or another decision from you may extend your overall completion timeframe.

PAYMENT OF FINAL BALANCE

Once your design, frame sizing and final order have been approved, your remaining balance will be confirmed and invoiced.

The final balance must be paid before the approved flowers are permanently secured and the artwork progresses to final framing.

Your completed artwork cannot be collected or delivered until payment has been received in full.

Any additional products, frame upgrades or additions requested during the design process will be added to the final balance.

FRAMES & MATERIAL AVAILABILITY

Our frames and materials are sourced from third-party suppliers and availability can occasionally change.

If your selected frame or material becomes unavailable, we will contact you and offer an appropriate alternative of comparable quality and value.

We will not substitute a materially different frame style or finish without discussing the change with you.

COMPLETED ARTWORK - COLLECTION & DELIVERY

You will be notified once your artwork is complete and ready for collection or delivery.

If collecting, collection is by appointment and should be arranged within 14 days of notification unless another arrangement has been agreed with The Dainty Co. in writing.

Where delivery has been arranged, you are responsible for ensuring the delivery information provided is correct and that there is a safe place for the artwork to be left if authority to leave has been provided.

Completed artwork is delicate and should be handled with care.

If completed artwork remains uncollected for an extended period, we may contact you with a final collection notice. The Dainty Co. is not able to store completed artwork indefinitely, and any uncollected goods will ultimately be dealt with in accordance with applicable law.

CARING FOR YOUR FINISHED ARTWORK

Pressed flowers remain natural organic materials after framing and may continue to change gradually over time.

To help protect your artwork, we recommend keeping it away from direct sunlight, excessive heat, moisture and high-humidity environments.

Our use of protective materials can assist in reducing environmental effects but cannot completely prevent natural ageing or colour change.

Natural fading, darkening or other gradual changes to preserved flowers over time are not considered manufacturing faults.

PHOTOGRAPHY & PROMOTIONAL USE

The Dainty Co. may photograph or film completed artwork and elements of the preservation and design process for our portfolio, website, social media, educational and marketing purposes.

We will not intentionally publish private personal information belonging to the client without permission.

If you do not wish for your completed artwork to be photographed or shared publicly, please let us know in writing before your artwork is completed.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where a right or remedy exists under Australian Consumer Law, these Terms & Conditions apply subject to that right or remedy.

CHANGES TO YOUR ORDER

If you request changes to your order after booking, including changes to frame size, quantity, materials or other selections, additional costs may apply.

We will advise you of any additional costs before proceeding with the requested change.

Changes requested after design approval may not be possible due to the stage of production.

ACCEPTANCE OF TERMS

By paying your booking fee or otherwise confirming your booking with The Dainty Co., you acknowledge that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions form part of your agreement with The Dainty Co. Pty Ltd.

*updated 4 October 2026